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Your account is valid for 1 full year from the date of purchase. By using australiancitizenshipsupport.com, you are responsible for all activities that occur within your account. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.


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Refund Policy

If you fail the official test, and if you have completed our entire training before your official test date (all chapters completed and 100% of the simulation tests completed), you will have to scan the test failure notice given to you by the Australian Department of Immigration and Citizenship and email it to us. Upon receiving this notice, and upon verifying your completion of the training, we will refund your Premium Training fees (AU$29). This refund policy is valid for 1 year from the date of purchase, while your account is open and valid with us.

Study Material

All study material provided on this website, written and audio, is taken from the Australian Department of Immigration and Citizenship, and is provided solely for the convenience of our customers.

© Commonwealth of Australia 2009 ISBN 978-1-92446-96-2