Terms and Conditions

Website content

We do not represent the Australian government in any way. All information provided by us is only accurate to the best of our knowledge and it is your responsibility to double check this information with official sources.

Your account

Your account is valid for 1 full year from the date of purchase. By using australiancitizenshipsupport.com, you are responsible for all activities that occur within your account. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Warranties

No warranties of any kind are implied with respect to the use of australiancitizenshipsupport.com.

We do not claim that the use of our services will meet your requirements, will be accurate, or will be uninterrupted or error free. We do not guarantee that our questions will exactly match the official questions during your test and we do not guarantee that you will pass your official citizenship test. By using this site, you agree that the use of our material is for practice purpose only and does not guarantee that you will become an Australian citizen.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Refund Policy

If you fail the official test, and if you have completed our entire training before your official test date (all chapters completed and 100% of the simulation tests completed), you will have to scan the test failure notice given to you by the Australian Department of Immigration and Citizenship and email it to us. Upon receiving this notice, and upon verifying your completion of the training, we will refund your Premium Training fees ($39). This refund policy is valid for 1 year from the date of purchase, while your account is open and valid with us.

Study Material

All study material provided on this website, written and audio, is taken from the Australian Department of Immigration and Citizenship, and is provided solely for the convenience of our customers.

© Commonwealth of Australia 2009 ISBN 978-1-92446-96-2